Our mission at Bespoke Hat Co is for each customer to be satisfied with their purchase. If you are unhappy with your purchase, you are able to return an unused item for a refund within 15 days of receiving your package. All items must be in perfect condition, unused or not worn, tags attached, and shipped in the same shipping box and insert as received. We want you to be completely happy with your purchase, but if you have any questions or concerns, please email us for the steps to begin your return. We appreciate your business!