Shipping policy

Shipping Policy

Thank you for shopping with Bespoke Hat Company! We appreciate your support and are committed to getting your order to you as quickly and safely as possible.

Processing Time

Orders are typically processed within 2–5 business days. During holidays, sales, or special events, processing times may be slightly longer.

Custom orders may require additional production time. If your order includes a custom hat or personalized item, we’ll notify you if additional time is needed.

Shipping

Once your order has shipped, you’ll receive a confirmation email with tracking information (when available).

Delivery times vary depending on the shipping method selected at checkout and the destination. Please note that shipping carriers may occasionally experience delays that are outside of our control.

Shipping Address

Please double-check your shipping address before placing your order. Bespoke Hat Company is not responsible for orders shipped to an incorrect address provided at checkout.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If your package is lost or delayed, we’ll gladly help you work with the carrier to locate it.

Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery and include photos of the damaged item and packaging so we can assist you as quickly as possible.

Local Pickup

If local pickup is available, you’ll receive an email when your order is ready for pickup. Please wait for your pickup notification before coming to the shop.

Questions?

If you have any questions about your order or shipping, please contact Bespoke Hat Company. We’re always happy to help and appreciate your business!