Refund policy

Return & Refund Policy

At Bespoke Hat Company, we want you to love your purchase! Please review our return policy below.

Ready-to-Wear Hats & Accessories

We gladly accept returns of unworn, unaltered items within 14 days of delivery or purchase. Items must be in their original condition with all tags attached.

Once your return is received and inspected, a refund will be issued to your original form of payment.

Custom Hats

Because each custom hat is created specifically for you, all custom hat sales are final. This includes hats customized in-store, at private parties, or at off-site events.

Trucker Hat Bar

All trucker hat bar purchases are custom-made and are final sale.

Sale Items & Gift Cards

All sale items and gift cards are final sale and cannot be returned or exchanged.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of receiving your order. We’ll make it right as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

Questions?

If you have any questions regarding your order or a return, please contact us. We’re always happy to help!